ABOUT ME

EXPERIENCE

Product Manager

Infinitus Systems November 2022 - October 2023, San Francisco, CA

● Drove strategy and execution of roadmap to automate core product offering, synthesizing specialized expertise in ML, NLP, linguistics, and healthcare; led to increase in automation rate from 0% to over 85% for highest revenue generating SKUs in Q2/FY23.
●  Resolved critical data quality issues within Q2/FY23 and through Q3/FY 23 by discovering root causes via extensive data analytics using bigquery (SQL), sigma (BI), and large language models (LLM) to recover >$6M in revenue.
●  Coached junior PMs and led alignment across multiple teams to set measurable objectives using OKR framework; established and tracked KPIs on call volume, human vs. automation handle time, human vs. automation accuracy, and more; organizationally more than half of objectives met or exceeded targets in Q2/FY23.
●  Managed lean and empowered team of designers and together implemented best practices to deliver efficient and intuitive UX for multiple internal tools that drove the business, resulting in a ~5% MoM reduction in human handle time throughout Q2/FY23.

Product Manager

Apixio October 2021 - November 2022, San Mateo, CA

●  Led multiple concurrent initiatives to drive $30M in revenue from new 0-1 product sales in Q2/FY22.
●  Managed a portfolio of 3 products under a central product strategy that generates $90M+ in ARR.
●  Planned and executed A/B tests to improve engagement, user performance, and new feature adoption, resulting in an avg. 16% increase in overall conversion rate for releases through Q1/FY22-Q2/FY22; also resulted in a 34% drop in customer support ticket submissions after new releases.
●  Conducted user research with the product designer to discover and resolve workflow inefficiency pain point that led to a 21% increase in medical coder performance, which translated to an increase of customer ROI by 9% (~$1M).
●  Collaborated with the data science and app core team to introduce feedback loops in the app to increase confidence levels for our HCC model predictions by 18%.

Product Manager

Parley Pro September 2020 - October 2021, San Mateo, CA

●  As the first and only product hire, orchestrated end to end product development lifecycle for a Contract Lifecycle Management B2B SaaS company that had SMB + enterprise clients with >50,000 users; led the product to 2.5x growth in ARR and 0% churn in Q3/FY20 - Q3/FY21.
●  Collaborated with AI/ML specialists to develop NLP-driven features - entity extraction and clause identification - e.g., by leading a team to manually create minimum viable datasets via prodi.gy annotation to train our document review model.
●  Structured roadmaps based on product vision, general market research, user feedback, competitive analysis, independent reports, usage metrics, and experimentation to drive alignment and execution across globalcross-functional teams, executive management, core stakeholders, and prospective customers.
●  Spearheaded UX research calls with the company's largest clients to identify pain points and resolve them into actionable requirements then worked closely with overseas design and engineering teams to craft UX/UI - personally producing web and mobile UI artifacts in Figma.

EDUCATION

J.D.

Emory University School of Law • Atlanta, GA • 2020

B.S. Life Science and Biotechnology

Yonsei University • Seoul, South Korea • 2016

B.A. Comparative Literature and Culture

Yonsei University • Seoul, South Korea • 2016